This privacy statement applies to AngelTrackSoftware.com and all AngelTrack cloud services, as well as offline support services. It does not apply to your integrated Billing Service, if any; the Billing Service will have its own privacy statement. It was last updated June 9th 2015.
Customer Identity Information
Basic customer information is collected when you sign up for AngelTrack, and is stored onsite at AngelTrack LLC headquarters for use in sales, billing, and support, and in communicating with you for matters related to your account and your AngelTrack cloud server.
Your customer information is never transferred or sold to any third party, excepting your chosen Billing Service if they are integrated with AngelTrack.
AngelTrack will obviously collect a great deal of data about your organization, including your employees, dispatches, customers, contracts, vehicles, patients, incidents, and so forth. This privileged information is never shown or transmitted to any third party. Employees of AngelTrack LLC will access your data only when necessary for the ongoing maintenance of the application.
For a more detailed guarantee, read the Reseller Access to Your Cloud Server policy document.
Cookies and Similar Tracking Technologies
No data is collected about you, or your employees, or their usage of AngelTrack, outside of what your AngelTrack server stores internally for your use in managing your EMS operation. Such data is never transferred or stored outside of your AngelTrack cloud server, excepting the automatic backup/offsite process that stores a copy of your data in a secure datacenter in a different state. Your data and its offsite copy are not available to any third party under any circumstances.
Employees of AngelTrack will access such data only on a strictly “need to know” basis, and only for the purpose of supporting or improving the AngelTrack product.
There is no advertising of any kind anywhere in AngelTrack, or in your AngelTrack cloud server.
AngelTrack will never cause your web browser to contact any third-party server or data, excepting the Google Maps™ online service.
Your AngelTrack cloud server requests location information only from crew members (never from other classes of employee), and only for the purpose of:
- displaying their position on live maps shown to dispatchers and supervisors; and
- recording their position at the major waypoints of a dispatch.
This location information is stored only in your AngelTrack cloud server, and shown only to dispatchers and supervisors who have logged in with their username and password. The information is not available to any third party under any circumstances.
Patient data is stored in your AngelTrack cloud server in compliance with the HIPAA Security Rule. Your cloud server physically resides in a secure datacenter with strict access control. We never view your patient data except as unavoidably required in order to resolve a support issue you escalated to us.
From time to time we approach certain customers to ask them to become a Customer Showcase, or provide a testimonial. You are under no obligation to agree to such a request, and there is never any penalty for declining. We cannot offer you any compensation for your testimonial, or for serving as a customer showcase.